Find quick answers to common questions about orders, shipping, returns, and more at Beauty Barber Equipment. We're here to help you shop with ease.
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete the order.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change or cancel, contact us immediately. We’ll do our best to assist, but once an order is shipped, it can't be changed or canceled.
How do I know if my order was successful?
Once your order is placed, you will receive an email confirmation with your order details. If you don’t receive this, please check your spam folder or contact our support team.
Why was my card declined at checkout?
If your card was declined, it’s often due to incorrect billing information. Please double-check that the billing address, especially the ZIP code, matches the one your bank has on file.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by live chat support, email at support@beautybarberequipment.com or by calling us at +1 (210) 272-9056
Can I exchange my order?
We do offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us by contacting our support team and make a new purchase for the item or items you want through our site. You can visit our Return Policy Page for detailed information.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please check that you are putting up the discount code in checkout rather than the notes section. If the issue persists, reach us out using chat support and we'll help you out in the process.
I received the wrong goods, what do I do?
We do our best to get every order right, but sometimes mistakes happen—and we're truly sorry if you received the wrong item. Our team is here to make it right! Just reach out to us by phone at +1 (210) 272-9056 , email at support@beautybarberequipment.com, or through our contact page, and we'll get things sorted and your correct items sent out as quickly as possible.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and Diners Club. All transactions are secure and encrypted for your protection. Visit our Billing Terms & Conditions for more information.
How long does shipping take?
We aim to process and ship all orders within 1-2 business days. Delivery times vary depending on your location but typically range from 4-7 business days. This includes the Transit and Handling time.
Do you ship internationally?
Currently we only ship orders domestically but in future we plan to expand internationally. Keep checking our website for updates.
Can I track my order?
Yes, once the order is shipped, you'll receive an email with the tracking number and shipping details. Also, you can use our Order Tracking Page for tracking your order status. input the order number and email address you used while placing the order.
What should I do if my tracking says “delivered” but I can't find my package?
If your order shows as delivered but you haven’t received it, we recommend checking around your property—like the porch, garage, side doors, mailbox, or with neighbors—to see if it was left in a safe spot.
If you still can’t locate it, please contact the shipping carrier directly for more information. Unfortunately, once a package is marked as delivered, we are not responsible for lost or stolen items.
What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in original packaging, and in resellable condition. Please contact us using information on our contact us page to initiate a return.
How do I return an item?
To return an item, please contact our customer support team with your order number and reason for return. We'll guide you through the process and help you in the process.
Can I exchange an item?
Yes, we do accept exchanges as long as the item is in new and unused condition. Once we receive and inspect your return, we’ll approve the exchange and ship out the new item. Please note that shipping costs are not covered, and any price difference will need to be paid by the customer.